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A Guide for Facebook Etiquette: The Awkward Unfriending

Do you remember the good old days? Do you remember the friendships you had before the juggernaut of social media? Come on, it wasn’t that long go, a different decade, sure, but the same millennium. Facebook only launched in February, 2004. Pre-Facebook, if a friend annoyed you with their endless chatter, gossip and updates (Oh my… God, can you believe Jane and Tom are dating?) you simply didn’t pick up the phone when they called.

No biggie, right? However, if so-and-so stole your teal with chrome custom Kitchen-Aid, that was something else; if you found out they stole your super-secret lemon-bar recipe and shared it with everyone on Saturday night when you weren’t there, well, you unfriended them for life. Dignity, grace and etiquette were out the window. You ignored them, talked trash about them and banished them from your circle of friends.

Things are different now.

Champagne to All My Real Friends, Real Pain to all My Sham Friends

With so much friending, liking and posting, chances are your Facebook portfolio has swollen to epic proportions. The friends are not really friends, but more like self-perpetuating weeds; Eventually, you’ll need to do some gardening. In the end, you never know who is going to turn out to be a hacker. While Facebook has privacy guidelines and safeguards, a lot of your personal information is still accessible. When you visit Lifelock on Facebook, you can learn more about identify theft and how it applies to your social-media account.

With This Many Facebook Friends, Someone is Bound to get Hurt

In the Facebook universe, being unfriended is like being slapped across the face, Victorian style, with a pair of gloves. Honestly, it might sting a bit if you’re the one being unfriended, aka slapped, but the person doing it isn’t even getting their hands dirty. They’re clicking a button on a computer. If you have 2.1 million friends on Facebook, is unfriending someone or being unfriended really the end of the world? With this many friends, someone is bound to get cyber-slapped once in a while.

Restrictions and Hiding Friends

While your Facebook sham friends are easy to erase, what about those peripheral people in your life? What do you do about your boss, who’s not really a friend, or that nice woman who cuts your hair but also wants to be BFFs?

There are a couple of options:

A.) You can friend these people, then hide their posts from your news feed.

B.) You can hide your post from these friends by putting them on a restricted list, in which they will only see your public info.

Choice B is better. These people are part of your public sector (not your private), so access to public information seems fair. Of course, there’s a third choice, and that’s to consider what you would do if you were still living in a world before social media. Chances are you’re not going to friend a boss who just denied you a raise.

Finally, if you’re feeling guilty about unfriending someone you have been close to for 20 years, just remember they stole your Kitchen-Aid and probably still have it.


Pete Phelps Pete writes about the entertainment scene on the West Coast. As an LA native, he’s equally frustrated with and thrilled by the growth he sees in LA.

Social Media: A Double-Edged Sword

Social Media Miscommunication

Are you being misunderstood on social media?

Social media can be a great way to update your circle of friends on the latest family news, accomplishments, or general goings-on in your life. It’s a great way to reach out in a mass cluster, informing those you might not otherwise pick up the phone to call about every life event.

However, as much as social media has its advantages and conveniences, it also has its downside. When you start posting your opinions and viewpoints, the anonymity of your behind-the-screen typing can cause you to be more loose-lipped than you would when talking to a friend in person. You might inadvertently wind up saying too much, saying the wrong thing, or saying something you’ll later regret.

Imagine this scenario: one morning, while sipping a latte at a local cafe, you pick up a coffee-table magazine and come across an ad with a slogan that captures your perspective on animal rights. It reads: Pet stores don’t find homes, they find customers. You aren’t a fan of pet stores that sell animals, so you post the message on Facebook, sharing with everyone on your Friends list. Naturally, you think everyone will appreciate the comment as much as you do.

Unfortunately, with a few hundred Friends on your FB list, it slips your mind that one of your good friends and supporters, who happens to own several pet stores, is among your followers. Your friend is not in the pet business to exploit animals for money. She’s an avid animal lover, and does her best to protect the welfare of pets. Your comment has insulted, offended, and hurt her in a very personal way. Even if she doesn’t “de-friend” you on Facebook, you’ve lost her support and you’ve wounded the relationship, perhaps beyond repair. And you, the poster, may not have meant any harm, but harm was certainly done.

If you’d been at the coffeehouse with several friends, including the pet-shop proprietor, you surely would have been conscientious enough not to make any remarks similar to what you posted. Although your opinion about selling animals at pet stores remained the same, you wouldn’t have disrespected your friend’s career choice.

It’s all too commonplace to over-share or under-filter your comments on social media sites like Facebook or Twitter. You often make posts on the fly or even on a whim. But don’t forget, those offhanded remarks that you may instantly forget about, are out there being read and evaluated, and could even be damaging friendships, tarnishing your reputation, or destroying your career.

When you tweet or post, be careful of every word shared, and be mindful of the message you are actually sending. Here are five things to keep in mind:

  1. Pass on the Politics Think twice before you make statements of a political nature in a social media forum. Even if you’re certain most of your followers are of a like-mind when it comes to politics, you’re almost certainly wrong. While you may consider yourself to be open-minded and lighthearted when it comes to government issues, you may have friends that are more convicted and invested in particular candidates or hot-button topics. Remember the old saying that “politics make strange bedfellows,” and reserve discussions of your political persuasions to those you can, and would, personally confide in.
  2. Comment with Caution Although it may take some of the fun out of the process of social media sharing, consider every comment you make carefully before you release it into cyberspace. Think of what you’re saying from every angle, ensuring that you’re not putting yourself in a potentially awkward situation. Think of the example where the poster offended her friend because she posted what she thought to be a cute and widely-held belief about pet stores. Sometimes, our jokes or our “harmless” posts do more harm than good.
  3. Socialize Selectively Don’t accept every friend request or invite everyone you know to be social media buddies. There’s no point in trying to rack up the number of friends or followers you have as if it’s a popularity contest of sorts. Limit your social-media circle to those you want to share with. Keep your circle selective and close. Think twice about opening that circle to recent acquaintances, potential love interests, or friends of friends that you don’t really know all that well. Do you really want someone you just started dating to have access to your private pictures, thoughts, and friendships?
  4. Don’t Mix Business with Pleasure Keep your social media worlds separate. Facebook and Twitter are great places to share with your friends, but perhaps your boss wouldn’t appreciate the pictures of you from last weekend’s party. Open a Linkedin account for business posts and career commenting. But don’t be tempted to “friend” your colleagues, even if you consider them friends in some respects. You never know how things from your personal, private life might be construed or held against you in the workplace. It’s wise to compartmentalize and separate the business and personal sides of your life. And it may just help you keep your job!
  5. Reign in Your Ego Although friends and followers sometimes comment or tweet in reference to your posts, social media is often a one-way street. You write your thoughts, ideas, and updates, hit send, and that’s that. You can, and perhaps do, say whatever you want. You’re the master of your own domain. Social media is your own personal soapbox, and you’re free to get up on it whenever you want. And you don’t even have to witness the reactions from the crowd. You’re safely tucked away behind your computer, tablet, or smart phone. But you need to realize that not everyone appreciates everything your say. You are not the end all, be all of opinions. Of course, we all like to think of ourselves as having the right and most logical perspectives. But then again, so does everyone else. Be careful not to espouse your ideals as if they apply to everyone out there.

Social media is like the proverbial double-edged sword. It can be a fun, beneficial, and convenient way to communicate with friends and family. But, you need to be careful with a sword in your hand. You need to handle it in such a way that no one gets hurt. Watch where you swing the blade of your words, and don’t point sharp comments into the face of a mixed crowd. And remember, it’s been said that the pen is mightier than the sword. Your words are powerful, poignant, and have effect on those who absorb them. When using social media, be mindful of that power, and protect yourself by respecting the meaning behind every message you relay.


Sheri Staak has served in many Vice Presidential roles at both large privately held and publicly traded global companies. She’s a corporate powerhouse and has been the recipient of numerous sales awards and recognitions. In addition to her key position in a highly aggressive, extremely competitive industry, Sheri is a regular contributor to a travel newsletter, lending her expertise by writing articles that provide tips and advice for business travelers. She also shares her wisdom and business perspectives with regular postings at her leadership-focused blog, The Staak Report.

Key to Success is Social Presence

In today’s time, we get to see that the internet has completely integrated in the lives of people. Everything is done online, like shopping, filling a form for admission in the college, paying the utility bills etc. Hence it is a necessity that entrepreneurs and big organizations alike should make a strong social presence in the growing economy. So if you own a large or a small business, the key to success is to go online, take necessary steps to improve the social presence and make your presence felt to the entire world with your products and services.

Why social presence is considered important?

We all know about the wave that is being created by two social networking giants Facebook and Twitter. Facebook now has around 955 million users and it caters to around 1 billion search queries per day. Whereas Twitter has around 500 million users, with 1.6 billion search queries per day.

The sheer volume of people using the Facebook and Twitter and the sheer number of search queries handled by these two social networking websites makes sure that small business should have a presence socially.

Moreover, having a social presence helps business to create a brand identity for them and helps them to cut down on advertising costs too.

How business can improve their social presence?

With Facebook businesses get an option to create their own page explaining about their service. Apart from this it helps businesses to interact closely with their customers. Apart from just having a Facebook page businesses can also participate in groups related to their niche and offer solutions and advice to the problems posted by people in those groups. When businesses work on this strategy it helps them to identify itself as a brand that offers help and easy to reach and this results in more people visiting and the page of a particular business.

Facebook also has their own ad platform where businesses can create an advertisement and those advertisements will be shown on profiles of the users who have interest in the niche where the company provides its. This feature also helps a business to improve its social presence in Facebook

With Twitter, a company can generate business based on the number of followers it has. Businesses can create their own profiles and post tweets about the service they offer. When posting the tweets they should make sure that the services offered should be preceded with #. This symbol is called a hashtag and identifies key words for the internal Twitter search engine. When someone searches for these words in twitter the results shows the tweet posted by the business and there is a good chance that user can follow your business and can become a customer.

Similar to Facebook, Twitter also offers paid advertisement to improve the social presence of a business. There are two paid advertisement options available with Twitter. First offer is called “promoted Tweets” and second option is called “promoted Accounts”.

With promoted tweets option, the commercial tweet you post is promoted when a user searches for those keywords. The tweet shows up in the newsfeed of the search results. Whereas, with promoted accounts your twitter profile can add more followers related to your niche on the basis of pay per follower.

These are methods through which a business can improve its social presence with social networking giants like Facebook and Twitter. The importance of businesses to improve its social presence is definitely increasing as recently Google plus has also integrated their Google places listings with Google plus profiles. Therefore, I can very well conclude that businesses need to improve their social presence in order to remain successful in future.


Philip is a guest blogger interested in writing informative contents related to social media. Recently Philip has updated information on how to improve social presence for a business on his website. For more information please visit social-presence.net

Facebook Timeline is Everywhere and People are Mad!

The Facebook timeline has been rolling out since November to the general public. Until recently people have been given the option of it they want to upgrade their profile.  If they did upgrade and didn’t like it, they could return it to the old style within 7 days.  Facebook has announced that there will be no more of these shenanigans and that everyone will be upgraded automatically to the new timeline profile.

Like most updates this has Facebook users up in arms. Many people don’t like the new timeline. They find it confusing and difficult to find things. They like the original layout which just lists activity. In response many people are saying they will leave Facebook for Google+ or just turn off social networks all together.

Lets be real. Maybe a couple people will actually leave Facebook, but most people will not. Facebook knows that they can make these changes, completely ignore feedback, and people will continue to use the network. It has become too ingrained in our online and social culture. Where Facebook will make changes is when it starts to hit their bottom line, ie. affecting businesses.

Of course many of the changes they have made over the past year have greatly affected business on Facebook for the negative but individually they were so small that we couldn’t make a fuss over it. One change that did raise everyone heckles was when FB was deciding what posts should appear on your pages timeline. It resulted in a huge outcry from the business community and prevented the change from ever making it out of the trial phase.

So despite the new roll out, people will yell and complain. You will likely see posts in all caps complaining about how horrible it all it.  You will likely hear that you can revert back to the old style (which you can’t), there will be scams that supposedly let you revert your profile (don’t click those links), or apps created claiming the same thing (they are bogus). Like it or don’t like it, the timeline is here to stay.

 

Facebook’s New Platform & Social Signals as Search Engine Ranking

Facebook is the world’s second largest advertising network, second only to Google, in terms of users, scale and global influence. In September, Mark Zuckerberg gave the keynote at F8, an annual conference about all things Facebook. Woven into the many topics, was the announcement of Facebook’s work with the Open Graph protocol and HTML5, a combination which has led to the largest overhaul of Facebook’s user interface to date.

Facebook, the world’s premier social cloud, is ushering in new ways of interaction with the web. The ascension of tablet, smartphones and other mobile web devices, has necessitated a shift towards cloud computing and cloud computing a shift we will likely remain in for the forseeable future.

Open Graph allows for a “frictionless experience”, deeply integrating users’ web activity with their Timelines, creating a more holistic representation of one’s digital self. The system is set up such that users opt-in for a service – Spotify is a popular example, as is Hulu – and once that user opts in, that service then has access to all the information stored on Facebook. These social signals will revolutionize the world of search ranking. The folks at SEOmoz explain:

The data you get from Facebook is available at load time and as such you can use it to tailor the experience directly to the user. You can get quite granular with this approach once you’ve successfully identified key characteristics of your personas. Keep in mind that you’re not limited to just their demographic information but their likes, interests, status updates, etc. And while this is outside of my programming ability there are some very smart people putting together algorithms to that allow you to map this type of data to your user to determine how closely they fit your persona. Google has some machine learning APIs that can aid in these determinations.

Will open graph allow iPhone mobile apps to be built into profile?

Recent updates to Facebook’s mobile application indicate that the changes are unified, tying your mobile activity into the fold. This changes the iPhone application development game, allowing for a window into the consumer’s habits and more accurate record of activity executed on mobile devices.

While the Open Graph protocol is set up to make Facebook the desktop hub of the Internet, it’s hard to say whether the mobile infrastructure will be possible. Changes in mobile web that the new iPhone may usher in, will possibly open new doors to technology that better analyzes web activity in order for marketers to target users within a few standard deviations. In order for Open Graph the have the same role as mobile Internet hub, this thype of application development will have to advance beyond the point it is now, although changes have already been implemented to current versions of Facebook Mobile.

Right now 95% of mobile search goes through Google. How might this change?

Google has overwhelming control over mobile search, something to the tune of 97-percent. If Open Graph integrates web activity into the cohesive framework of Facebook, it may be possible for Facebook to deliver information users search for on the Internet. It’s a long shot, to be sure. Google is number one for a reason. Other companies specializing in Search have had a hard time bucking Google from the Ivory Tower of Search Deities. However, that’s not what Facebook is trying to do.

Facebook is trying to create a local ecosystem, on desktops and mobile web through which people interact with the Internet. Obviously no one is tied to using Facebook for watching Hulu, or playing songs in Spotify, but the more people opt-in for that kind of integration, the more information they are making available for the use of marketers. There will undoubtedly be a move to incentivize this integration and generate the opt-in.

This is all part of the evolution of personal technology. Moves from touch notebooks, to, cloud computing, and the migration from offline to online file storage.

Top 3 Online Tools You Need to Track Your Social Media Growth

Tracking your Social Media

Do you know how to track your social media?

Social media is becoming increasingly important as a way for businesses to connect with buyers, prospects, and the market. As social media grows, it will become critical for businesses to brand themselves and build relationships as part of the sales and marketing process. Social media marketing can be a great way for brands to start conversations with their users, but it can also be a time suck. It’s very important for businesses to understand what it is that they want to track and how social media fits into their overall business strategy.

Facebook Insight

Facebook Insights is an excellent free analytics tool built right into Facebook that allows you to track trends among your fans and see how they are interacting with your page. Insights is split into two main sections: users and interactions.

Users give you lots of basic demographic information about your fans, as well as show top referrers to your page.

Interactions can be a real goldmine, offering deep analytics into the updates you’ve made to your page and how users have interacted with it.

You can see which content has been most popular and which tanked, which helps understand what fans like to see on your page. Site owners with Like buttons on their sites can use Insights to see how many people saw the button, clicked on it, and how they got to the page.

Social Mention

Social Mention is a real-time search engine for social media. It’s a great tool for tracking buzz about your firm, product, or launch through Twitter, Facebook, forums, blogs, and other social media sites. A widget shows statistics over time like number of retweets, unique authors, as well as twists like the relative passion of the sentiment about your brand. Social media stats are broken down by content type, so you can see where the most attention is coming from. You can also sign up for emails to alert you whenever a keyword comes up in social content.

Bit.ly

Not only is bit.ly the world’s most popular url shortening tool, it is also an excellent way to use analytics to track link clicks and user behavior. This kind of information would usually not be available if the link were to a social site or to one on which you didn’t have access to the analytics software. However, creating a bit.ly account gives you access to its full-fledged analytics suite, showing top referrers, historical data, and more. You can use their shortening service without having an account, but then you’d be missing out on all that analytical goodness.

 

Social media tracking is important. This list is only to get you thinking about how your business uses social media and how you can begin to track all those tweets and blog mentions. It’s important to analyze the data once you’ve gotten it. If social media isn’t directly helping your bottom line, it may be time to re-think your strategy. Above all, use your analytics to better engage and interact with your audience.


Ashyia Hill is a social media advocate at the small business credit cards comparison website, CreditDonkey.  Do you have any social media analytics tools that have helped you grow your business? Let us know in the comments!

Paper.li is it the new Follow Friday?

guy laying backwards on a chair reading a newspaper

How do you get your news? Is Twitter your primary source for breaking news? The Paper.li Twitter newspapers are getting so good at aggregating info, they might become the new Follow Friday.

Paper.li is a service that collects Twitter and Facebook posts and puts them in the format of a newspaper. The increase in popularity has me wondering a few things about the next evolution of Twitter.  These papers seem to establish a level of credibility and authority.  Will this be the new Follow Friday?  Will this be the new way to determine who to follow?

As a news aggregator, Paper.li essentially forms an online newspaper whose content is determined by the parameters you set. You can essentially create any type of paper you want and share it with your followers.

Your Paper

  • From a twitter name
  • A list you have created
  • A hashtag
  • Create your own- you can completely define the parameters of the paper you want to create.

Frequency

  • daily
  • weekly
  • even morning and evening editions

Lately I have been listed in a number of Paper.li papers by several individuals.  It gets tweeted out that I have a featured post, and then I retweet that to my followers. The goal for me is to get more people to read my posts and gain more exposure.  The goal for the Paper is to acquire more readers and subscribers.  Oh yes, you can subscribe to these papers too.

The papers are an interesting assemblage of Twitter news.  If you are busy this is a nice way to gather information and see what happened that day on Twitter without having to pour through hundreds or even thousands of tweets.

Lately I have noticed an increase in popularity of these papers. More and more people are publishing them.  So the question that I have is: will Paper.li become the new #FollowFriday? Will the papers be the new way to vet a person as a real source of information, news and expertise on Twitter?

10 reasons why I won’t follow you

A drawing of a sheep with a caption that says, don't follow me I haven't got a clueYesterday I talked about who I follow on Twitter. But a more important question might be, who don’t I follow?  Why wouldn’t I follow you?

Once a week I look at my new followers. This is when I make my decision about whether or not I am going to follow them.

10 Reasons I won’t follow back:

  1. Your account is obviously Spam
    If you follow hundreds, or thousands of people and only have 2 tweets.  Yeah…spam.
  2. Zero engagement
    If all your tweets are about spreadng your message and there are no interactions with other people, then I am not interested in following you.
  3. Inappropriate content
    If your content is not suitable for my network.
  4. All you do is sell
    Even if you engage with people, but all you try to do is sell, that tells me you are not here for the relationships.
  5. Your tweets are abrasive
    If your tweets are aggressive or generally rude….not following
  6. Not interesting
    If your profile is not in my field and is not a topic that interests me, or if your tweets are really boring. I have followed many people who do not tweet about topics I am interested in, but because their tweets are engaging or funny, I will follow.
  7. You generally make no sense
    If your tweets don’t make sense, i.e. the sentence structure is really badly worded, for example: you dun not cuz we R friends. No, we’re not.
  8. I don’t speak your language
    If I don’t speak your language I am not going to follow you.  In case you are wondering, there are three languages I will follow. :)
  9. Advertisements
    I don’t like it when people advertise on their Twitter. If I see that you do a lot of paid tweets, I won’t follow you.
  10. Bad Bio
    If your bio is bad, off-putting or not engaging this can be a deciding factor.

Do you have a Twitter follow strategy?

tights with "Follow Me written on them Every week I go through my new Twitter follows.  I look at who started following me and decide who I am going to follow back. Lets look at the rhyme and reason behind choosing who to follow.

Auto-Follow: Let me start by saying I do not believe in automatically following back just because someone follows me. However, I do believe in being generous in your follows.  They do not cost anything, so there are few reasons not to respond in kind.

Strategic Following: I believe in strategic following for growing your targeted network. It is important to make sure that the majority of your Twitter follows are people in your industry or who may be beneficial to your network growth.

If I were to break it down to a percentage I would say 80/20, with 80 percent being people who are industry or network related. The other 20% can be fun people, other interesting tweeters and general random information.

The reason strategic following is important is because the people you follow are the ones you are going to engage with.  You want to make sure you are engaging with people who are positioned to help you meet your goal.  If they retweet your posts, is their audience a potential networking market for you? If you engage with them, and their followers see your conversation, does this work towards meeting your goals? Do your interactions with them help any of your followers?

Listing: Lists are one of your most important tools.  Essentially, these are the followers that people really pay attention too.  I look at my Twitter newsfeed.  But I am following nearly 1000 people. There is no way I can keep up with everything that is being said on my feed. To keep track of people, I create lists. I divide them up by content and if I find someone that I really want to pay attention to, I list them.

This is also why being listed is so important; it means the person who listed you is really paying attention to what you are tweeting.

Ultimately I follow most people back. If you want to know why I wouldn’t follow someone, check out tomorrow’s post!

3 Ways Investors Use Social Media (and how it will help raise $$$)

Birds nest with rolled up money inside and teh Twitter bird sitting on the edge of the nestAny entrepreneur would agree that social media has changed the way business is done. It has broken down barriers between businesses and their customers, and provided organizations a new forum for presenting their brand. Social media has allowed businesses to develop their voice, and build and cultivate a strong relationship with their market (vs. simply trying to sell to them).

Often overlooked is the fact that it has also changed the way potential investors go about the due diligence process, network and make their investment decisions. By understanding how investors use social media, you will help improve your chances of securing funding.

If you are in need of capital pay attention….. As you read through the points below, ask yourself – is your current social media situation going to help or hinder?

1) Evaluate the 3C’s: culture, compatibility and credibility; all three of these are important variables an investor considers, when deciding whether or not to fund a company. Social media allows an intimate view of the status and viability of the company, their brand and the way they interact with consumers.

2) Relationship Building: The investor is able to engage in casual conversations with the company (and its leaders) to start developing a relationship and evaluate personal chemistry. Looking at a founder’s (or team members) tweets can give a strong sense of who they really are and how they conduct themselves. An investor can gather a sense of their personality as well as their skills (which should serve to further support the 3C’s). Facebook, Twitter and LinkedIn allow investors to look up the entrepreneur’s profiles, figure out if they already know them in some capacity, or if they have a common connection that can give them the real scoop about who they are and what they do.

3) Deal Flow: Deal flow refers to a pipeline of opportunities. Because of the ease of entry and low cost, social media is often the first place new startups go to further their business development goals. This gives investors a platform from which to observe emerging businesses, evaluate their potential and monitor their growth (often before the company has emerged on the general radar).

The good news is……… investors are watching.

The bad news is……… investors are watching.

So, make sure you’re transparent and provide them the information they need in order to see what a great investment your company is!


Photo of Laura K. Petrolino

Laura Petrolino is Founder of Flying Pig Consulting a full service communications, business consulting and brand development firm specializing in helping small businesses, start ups and non-profits reach their goals and expand their market outreach. She is also co-host of the small business talk show, Call A Biz Hero. You can find her on twitter @lkpetrolino