If you have a Twitter account then you have likely gotten and DM that is trying to phish your account. Right now there is one main phishing scam that seems to being plaguing most people on Twitter and is wearing a number of different faces. What has been making this scam so successful is that it is appealing to peoples sense of personal privacy and curiosity.
Have you received one of these:
Is this you in this blog? …http://tiny.ul/847IN6
There is a really bad picture of you in this blog… http://tiny.ul/847IN6
There is a really bad video of you… http://tiny.ul/847IN6
Why did you say that about me in that blog?…http://tiny.ul/847IN6
Why did you post that bad photo of me?…http://tiny.ul/847IN6
Someone said this really bad thing about you…http://tiny.ul/847IN6
So you get the idea. The content of the DM is designed to make you curious or to make you feel as though someone might be threatening your online privacy. For many people their need to protect their online reputation overrides the need to be cautious of unfamiliar links.
When you click the link it takes you to a site that looks like your Twitter login. When you enter your information you have just given your login and password to the hackers and then they send out that same DM to every person you follow.
Because they are sending it to all your followers the chance that they will click the link is better, because it is coming from a trusted source…you. Though currently they are only sending out DMs, if they have access to your account they could also use it to post tweets. Those tweets could contain links with viruses, or send them to spam sites, or just be generally inappropriate.
If you do click the link, change your password immediately and post a tweet that tells your followers that you got phished and to ignore any DMs.
Play it on the safe side, don’t click any links you don’t know.



Got a Troll? Tips for responding to comments?
Unless the comment is just a quick “Thank you”, you should pretty much always respond. This does not mean that you have to write a full reply, sometimes giving the comment a “like” is sufficient.
It is generally a bad idea to delete any comment or wall post, even if it is negative. People will tend to think that you are avoiding an issue and will make a bigger deal out of deleting a comment than if you just respond. The only time you should delete a comment is if it is truly inappropriate, like porn or hate speech. If you do delete a comment that was in a discussion thread, I would recommend making a comment in the thread that addresses the deletion and why you did it.
Those are the two golden rules of managing your comments, but obviously there is more to it than that.
Comments tend to be one of four types:
Positive Comments: These are usually praising your brand or your product. The person is commenting on the value you bring to their consumer experience. These are really important to respond to. This is how you build brand loyalty. Thank the person for the comment and try to add some additional value, like a fact relating to their comment – or tip them off to some exciting developments.
Constructive Criticism: This might be negative feedback but it is usually in an area that can be improved, like customer service or an issue with the product. Consider these as opportunities for flexing your customer service muscle. You can take the feedback and expand it to an email to help resolve their issue. Or if there is a solution, you can tell them how it is being addressed and thank them for bringing it to your attention. When you address the criticism head on, you are also building brand loyalty. It shows the person that you value their opinion.
Negative: These comments are usually from a bad personal experience. It can be an opportunity to remedy the situation if possible, or at least apologize. You may not gain a new friend, but it will smooth out the situation and show other people that you are invested in the customer/client experience with your brand. Plus, if one person had an unsatisfactory experience there is a good chance that others have as well, but aren’t telling you.
Spam: This is pretty much the one thing you can delete without the worry of getting pushback from your fan base. In fact, most will appreciate you moderating comments and getting rid of the spam; it will show that you care about the content on your page.