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The Future is Now, but For How Long?

Years ago I sat in a library computer lab at my university and thought, “Wow, the MySpace era is over, upended and replaced by Facebook, but how long will the victor stay on top? If MySpace could fall, surely Facebook will as well. What will Facebook do in the future to lose users in the same way?” Of course, Facebook has done very well for itself since and successfully defeated social media challengers or integrated them into its sweeping empire. That does not change the fact that technology is cyclical and someday Facebook will give rise to a new brand that will occupy that space.

 

This is especially important to marketers who specialize in social media and technology trends. Facebook built its empire on the sale of information and created a sharing platform irresistible to the masses. That model has changed the DNA of our interaction with the Internet and will likely continue on into the future.

Twitter is growing into a mature platform for short-form discourse and advertising. Pinterest is currently being mined for its marketing potential. Sites with a heavy social leaning are cropping up all over the place and nearly all of them present an avenue for marketing products, but marketers have to ask how long social media will continue to be a trend.

You can register your business on as many social media websites as you see fit, and you may find a way to sell products and generate traffic through one of them that is revolutionary. However, in addition to experiments in cutting edge social media, web marketers must keep in mind the foundations of the business that will always exist with the web. As marketers explore the final frontier of marketing on the web, it’s important that they maintain a foundation of solid tactics that will more than likely continue on into the future.

No matter how easily you are able to join a social media site, they remain inherently complicated as far as meeting business goals. Since they were designed as social networks that eventually incorporated a business aspect, they don’t always lend themselves to infiltration by brands.

Longevity

Social media groups are inherently driven by popularity, yet the most successful products experience the fastest rate of growth when they are still new and undiscovered by the masses. While it’s understandable to want a presence on the new, cool site the unfortunate rules of middle school still apply: by the time everyone has itit is no longer exclusive and desirable. Social media marketing isn’t going anywhere next year, or the year after that. But someday there will be something new, and when that day comes we will have to fall back on a foundation of strategy that is typified by plain old good content.

All this to say that it is very important to stay abreast of new technologies when developing new ways to create brand identity on the Internet. It is equally important to maintain best practices for the innovations that got us to this point and continue to propel us toward the marketing future. Maintaining a solid newsletter, engaging the customer, and some campaign management software will go a long way when the frills of social networks begin to fall away and its successor rises from the ashes.

So yes, get on the social networks that make sense for your brand, but also remember the basics that got us to this point, because sooner or later we may have to rely on them again.

 

Are you Verified on Twitter?

Are you verified on Twitter? Does it matter? Is it important?

For some people getting verified on Twitter is extremely important. Twitter verification is essentially a big blue check mark that says you are the real deal! It is Twitter’s way of establishing authenticity behind a well know and public persona. It is used for public figures, ie. politicians, celebrities, rock stars, etc.

Dexter verified on Twitter

The reason why this is important is because your name is important, especially if you are a public figure. Issues that people have in getting verified, and why it is important, are someone already claimed your name and won’t give it up, they are not doing anything with it, just cyber-squatting. Maybe they claimed your name to spam. Maybe they are just posing as you.

Your name is a brand. You have worked hard at getting name recognition and you should be able to reap the rewards, not some random person in cyber-space who doesn’t know you from Adam. What is even worse than someone squatting on your name is if they are spamming or misrepresenting you. Are they damaging the good name you have built? This is, of course, why Twitter started verifying to begin with. But many people have difficulty in getting verified, or getting Twitter to help them resolve issues of cyber-squatting or spam/misrepresentation. In fact less than 2% of Twitter users are verified, and there are way more public figures than 2%.

However, Twitter is no longer verifying accounts. Since the change to New Twitter, many verified accounts have even lost their prized check mark. Though support@twitter does say they are restoring them to their rightful owners.

The change to new twitter seems to come with the promise of a change to the verification system. Apparently the verification system was in its beta form and Twitter will be rolling out a new and improved system. Maybe this new verification system will make it easier to get verified.

You worked hard for name recognition and deserve to have that little blue check mark!

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My Twitter Real Estate Value?

The idea of Twitter real estate has never been more salient as it is right now.  Twitter real estate is the space you have to customize your Twitter profile page.  It is the space you have to be able to individualize, personalize, identify, set yourself apart, and express yourself.  It is your space to work on your branding. Until a week ago, Twitter real estate had a pretty high value.  When you wanted to see someone’s profile, you clicked their avatar and it took you to their page.  On that page you would see the custom design of their choice.  This could sway you into following them.  It might send you to their website. Or it might simply give you a better idea of who they are as a person.

The New Twitter has reduced your available real estate to about 100 pixels, or 1.389 inches wide.  Yeah, not very wide. Actually it is less than half of what it was.  Before you had about 225 px, safely, to design and add content.

Now principles of real estate, if less land is available then the more it is worth?  The New Twitter figured out how to squash that too.

Now, not only is there less space, but they reduced the likelihood that anyone will even see your 1.389 inches of custom background.  How?  Good question!

New Twitter has reduced your visibility a few ways. One way is to see a custom background you have to have your browser window completely open (up to 1080px). According to Banyan Branch, your custom profile will only be visible to about 5% of internet users.  So assuming you have cleared that initial visibility hurdle, New Twitter gave us another one.  Though this is nice for usability, it is not so nice for showing off your design work.  Now, when you click on someones Twitter handle or their avatar, instead of going to their profile page, it opens up an abbreviated profile on the right.  This abbreviated profile does not show your custom backgroud.

So unless someone goes to your actual Twitter URL (ie. http://www.twitter.com/twitterusername) then they will not see your profile, and even then they only have a 5% chance.

Should you have a custom background? Yes.  The audience has been narrowed but not eliminated.

How to Make a Background for the New Twitter

New Twitter Background

The New Twitter has changed their interface.  While this makes usability better for a variety of reasons, it is rendering the old custom background useless.  Yes the backgrounds are still there, but effectively no one can see them.

The reason custom backgrounds are so important is that they allow you to incorporate branding with your social media activity. Unfortunately the change has rendered our beautiful branded backgrounds unusable.

Can you still have a custom background?

Yes!  Though they are not as important as they once were.  The new interface width is 1040px, leaving roughly 100px on the left for your branding. This is not a lot of room for design or information content.

Who will see my new custom background?

Not many people. Mobile devices will not see custom backgrounds at all.  If you open a profile from your stream, New Twitter now opens it in the right side bar instead of going to their profile page.  To see the full Twitter page you have to open your browser window all the way, meaning 1080px.  Not everyone browses this way and not everyone’s screen is big enough, or set up, to open a window that large.  Banyan Branch says that the full Twitter screen will only be viewed by an estimated 5% of Internet users.

How to Create a New Twitter Background?

Create a document that is 1980 x 1080 px.

Only 41-312 px will be visible.  41px are visible to all browsers and 312px are visible to 4.6%.  Best to keep your content to 41-108px on the far left of the screen.

When you are done, save it as a .png

The New Twitter backgrounds are not as valuable as the old custom backgrounds. Your real estate has been significantly reduced along with the visibility.  However, it is still important to have a custom background.  It still helps branding.  It still makes you look more professional and it can still drive business.  So don’t toss the baby out with the bathwater.  Keep a custom background, just boil it down to basics and make it clean and simple.

I like you so I will like your Facebook Page

Facebook Thumbs Up

By the time you get a few hundred friends on Facebook you will start getting TONS of Facebook page suggestions.  These are the little notifications that ask you to “like” a page.  I don’t know about you, but I get more of these than I care to dwell on.  Honestly, I generally say “ignore”.  It isn’t that I don’t like the page.  I might find the topic interesting.  If I find the name of the page interesting enough, I might even check it out.

The reality is, most of the time I don’t click the link.  Most of the time I just hit “ignore” and move on.

So when do I “like” something?  Well, it is all based on who is suggesting it.

  • If a personal friend suggests it
  • If it is someone who I respect
  • If it is thoughtful, like a topic I am deeply interested in
  • If it is a business colleague

When am not going to “like” something?

  • If a personal friend suggests it who sends me 100 suggestions a day
  • Someone I am “friends” with, but don’t know
  • Someone who does not interact with me
  • If it is something to which I have no interest

The most important factor of these lists is the friend element.  If I get a suggestion from someone who interacts with me, who I consider a friend either because I know them in real life or because we have formed a relationship of Facebook, if it is someone who has made thoughtful comments and suggestions in the past.  Essentially, if I like you and respect you then I am  more likely to like your suggestion.

So if  you want people to “like” your page, then work on your relationships.  Talk to your friends. Engage with people.  Reach out to people.  If you have quality relationships, this will translate to fans.

It is all about relationships!  The more you give, the more you will get back.

Angry at New Twitter

Angry Twitter Bird

As New Twitter rolls out there is a lot of anger being expressed.  I have to admit, I am a part of the angry crowd.  The elimination of the effectiveness of custom backgrounds seems like a minor issue, however it is one that is affecting many people.

Custom backgrounds are a great personal expression.  It is a way to make your Twitter profile represent you.  If you are a business, it is a great way to show your company information, product, services or team members.

Many of us have invested a lot of money or time into creating a custom Twitter background that we felt was emblematic of who we are as people, as professionals and as a business.

Ok, so lets look at this from a monetary perspective.

How would you feel if you just spent a few hundred dollars on a custom Twitter background and found out that you threw your money away?

Angry?  Yes.

How would you feel if you are making a living making custom Twitter backgrounds and you just found out that your profession was made obsolete overnight?

Angry?  Hell yes!

If you just designed a background for someone and their Twitter converted to New Twitter; will the client now ask for their money back? You did your job,  it is not your fault that Twitter just made it obsolete.

Angry?  OMG YES!!!!

What if you have been building brand recognition for a client with their custom Twitter background being central to their brand strategy?  How do you now tell your client that you have to rethink their entire brand strategy?

Angry? F*%K YES!

Rendering custom Twitter backgrounds obsolete has a much wider scope than just the frustration of not having your preferred background.  It is affecting people professionally and personally.

Are you New Twitter worthy?

Twitter

The New Twitter is the center of a lot of discussion across the internet right now. It seems that whether you have or, don’t have the New Twitter, is being internalized as a popularity commentary.

Those who don’t have the New Twitter are crying out to twitter asking why? why? why?

Though we wonder if Twitter has some popularity algorithm to establish who is New Twitter worthy.  If you have the New Twitter, are you getting more Twitter love than if you are still operating on the “obsolete” old Twitter? Is it a comment on your Twitter presence or influence.

Alexa Tsotsi from Tech Crunch just wrote a post asking where her New Twitter was. In her post she points out that she is from Tech Crunch and therefore the Twitter popularity or influence meter is our of whack.

So though those of us who got the New Twitter early feel somehow special or chosen, the reality is we are not.  There seems to be no rhyme or rhythm to Twitters selection of who is New Twitter worth and who is not.  The main goal seems to be avoiding the Fail Whale.

New Twitter and the Death of Custom Backgrounds

Follow me on Twitter

The new Twitter is rolling out across the web.  People are tweeting the change on their profile as we each, individually, and selectively get chosen to transition.

Honestly, functionally, it is not that different.  I understand that there are a lot of technical differences on the back end when it comes to Open API, Javascript, mobile platform integration, among other developments.  But from a usability point of view, it has not changed that much.  Except for one big notable area: the backgrounds.

If you have a custom designed Twitter background then you might notice that you real estate has shrunken in Twitter has not changed the ability to have a custom background, but it has virtually eliminated the usefulness of it. For some tweeps this will be highly significant.

Many people use custom backgrounds as a way to have a mini website on their Twitter page.  It is used to convey business and contact information, show a network complete with Twitter addresses for people in that network, and it is used to convey a sense of personality and individuality.  People will display their photography, vector art, pictures of themselves, product images, business logos and pictures of themselves. It has become a method for social networking branding.

In many ways the elimination of the effectiveness of custom Twitter background is turning the focus back to relationships. Now what people will see when they visit your Twitter page will not be an extension of personal/professional/corporate branding, but it will be you and your interactions with your tweeps.

Back to basics…. it is all about your relationships!

Spam May be good for Breakfast but Not for your Business

The different social networks fill various needs for its users. Linked In is better for B2B and professional networking. Facebook is your social circle online. Twitter is everything from friends to business to news. If you are trying to build your business, or your online reputation, then you are most likely on most of these social networks. Now that you are there, how do you get people to visit your blog, your site, buy your product, vote for you, donate money, etc. In essence how do they become clients?

The biggest mistake people make is spam. We have all seen the people who get out there and talk about their product…all day…all the time…incessantly…ad nauseum. If you want to be ignored, do this. You will be hidden on Facebook and no one will read your tweets.

If you want people to become clients, then you need to become friends first. You need to become a real person online.

  • Be the person who shares information.
  • Be the person who says good morning and wishes people happy birthday.
  • Be the person who re-tweets other peoples blog posts.
  • Be the person who offers good advice, for free, for no other reason other than you can.

Now you are dynamic. You are interesting. You are a source of information and you are someone people will look to. In the midst of all this good will, tell people about your business. Ask them for their support. Pepper your own goals into your relationship development. Your friends will respond to your requests. They will read your posts, they will go to your site, they will give you their support. They will do this because you are multi-faceted and not all about yourself. They will do this because you have build real relationships with them.

You have no control over your brand, embrace it!

Every company wants to have complete control over their brand. You want to be able to control what is said about your brand, whether it is you or someone else saying it. This is precisely why some businesses are nervous about going into social media, because they do not have that control. However, social media is happening whether you are a part of it or not.

This lack of control is not actually new with social media, it is just bringing it to a new level. Word of mouth reputation always existed. News publications would write product or business articles either in support of, or against, a brand. Then there is the Better Business Bureau and Consumer Reports. Once the Internet became popular along came service and product reviews, website reviews, blog reviews. The big difference now is that social networks like Facebook and Twitter are potentially increasing the conversation about your brand. People can write about you to their friends, on your page, or just generally comment.

Recommendations from someone you know are the most influential. So just as a good report from a friend about your brand can boost sales and referrals, a bad report can potentially damage them. However, this is where it is not necessarily cut and dried. Usually:

Good recommendation =  more business, sales, referrals, increase in reputation

Bad recommendation =  less business, loss of sales, damage to reputation, no control over impact of bad publicity.

On Social Media:

Good recommendation = more business, sales, referrals, increase in reputation, plus increased sales leads, fostering of relationships, demonstrating an interest in your clients, client interaction becomes a resource

Bad recommendation=  you have the ability to communicate with the person who wrote the bad review, an opportunity to resolve the issue and increase customer service and client relations, talk about issue publicly, communicate, dismiss rumors, respond to bad press and turn it into something good.

Essentially the conversation is happening whether you are part of it or not.  So it is time to accept that you have no true control over your brand.  What you do have control over, though, is your brand’s ability to communicate and engage.