web analytics

So Much for Real Time Insights

A few weeks ago Facebook announced that they were going to upgrade Insights to be real time. However, not only have insights not been in real time they have been running behind. Normally insights runs 2 days behind, however since January they have been running behind by 4 days on average.

For most people a delay of 4 days is not that big of  a deal. However, if you are someone who is interested in your analytics, 4 days is frustrating. I’d like to say that the only problem with insights is that it is 4 days behind. Unfortunately it isn’t. There is a lot of data missing from insights. So not only is the data behind by nearly a work week but it is missing the information that you need to be able to get a good detailed picture of what is going on with your page.

4 days behind is something that we can deal with because that information will eventually be provided. However the missing analytics will not. So our real time insights are not only not real time but they are full of holes.

Real Time for Real Insights

Article first published as Real Time for Real Insights on Technorati.

 

Are Facebook Insights going to real time? That is what the rumors are saying. Often times when Facebook has huge glitches on their site, it means they are doing updates. The bigger the glitch, the bigger the update. At least that is what we have come to expect.

For the past month, insights has been struggling to report accurate data. Many pages, and by many I mean nearly all, were experiencing huge holes in their data. Not only was the data more than a week behind, but when you would get the report most of the information would not be reporting. This massive hole in their data reporting system has taken a tole on businesses trying to run analytic on their social media strategy. However, does this glitch a portend for something coming? Maybe so.

Currently Insights, when running properly, reports information about your Facebook page with a 2 day delay. Honestly, 2 days is not that big of a delay. Most of us can get a strong picture of what the trends on our page are with a 2 day delay. Plus, likes, shares and comments are shown in real time. You just have to look at your page, and through your posts to see them, instead of going to insights or downloading their CSV file obscene amount of data.

One of the benefits of insights, besides the snapshot of activity on your account, is that you get to see your growth patterns. You can see how much activity you have had in the past week compared to previous weeks. You can see how much exposure a post is getting on the news feed and see your actual reach. Glimpsing your live time fans, like, comments and shares, gives you a very limited understanding of what is truly happening on your page.

Live time reporting would be very useful for seeing the real time exposure of your posts. This would be a very useful tool for marketers running time sensitive post campaigns.

Most page owners will not see a huge benefit from live time Insights. But this is not to say that we don’t still want it!

Facebook Insights #FAIL

Facebook Insights Dilbert Cartoon

If you are like me you tend to spend a fair amount of time delving through analytics. Ok, so I don’t actually expect you to share my love of analytics. But a good habit for Facebook page owners to get into is to look at their Insights. Facebook Insights is the reporting system for all you Facebook data. It tells you how many page views you had, who is clicking, liking, sharing. You can get age and gender demographics. How many times your story appeared in the newsfeed. How viral your content is. And a lot more. There is so much information in the downloaded excel spreadsheet that you go well into the double alphabet column. You can also view a synopsis of your Insights right on Facebook from you page. The link is on the left side menu, under your profile pic.

Normally insights is behind real time by 2 days. This is not a big deal. 2 days still gives you an accurate picture of what is happening with your page. However, for the past 2 weeks insights has pretty much been down. It has provided some spotty information, but for the most part it is not actually reporting anything useful. For a data geek like me, this has been enormously frustrating.

Thankfully, despite being quiet about it for the past few weeks, Facebook has finally admitted that they are aware of the problem and are considering it high priority.

Out of this frustrating debacle has launched a website that is hard not to love: whyisfacebookinsightsnotworking.com …and they give you an option to share how far behind in data reporting they are with your Twitter followers! I love it!

Now, usually when their is a big FAIL on Facebook it is because they are making some changes to the site. Of course, they don’t let anyone know of any potential changes so when they drop and then the site is working again, we all get to have an “A-Ha” moment.

There is a marketing conference at the end of the month, so maybe they will be announcing some big new changes coming to the site.