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A Guide for Facebook Etiquette: The Awkward Unfriending

Do you remember the good old days? Do you remember the friendships you had before the juggernaut of social media? Come on, it wasn’t that long go, a different decade, sure, but the same millennium. Facebook only launched in February, 2004. Pre-Facebook, if a friend annoyed you with their endless chatter, gossip and updates (Oh my… God, can you believe Jane and Tom are dating?) you simply didn’t pick up the phone when they called.

No biggie, right? However, if so-and-so stole your teal with chrome custom Kitchen-Aid, that was something else; if you found out they stole your super-secret lemon-bar recipe and shared it with everyone on Saturday night when you weren’t there, well, you unfriended them for life. Dignity, grace and etiquette were out the window. You ignored them, talked trash about them and banished them from your circle of friends.

Things are different now.

Champagne to All My Real Friends, Real Pain to all My Sham Friends

With so much friending, liking and posting, chances are your Facebook portfolio has swollen to epic proportions. The friends are not really friends, but more like self-perpetuating weeds; Eventually, you’ll need to do some gardening. In the end, you never know who is going to turn out to be a hacker. While Facebook has privacy guidelines and safeguards, a lot of your personal information is still accessible. When you visit Lifelock on Facebook, you can learn more about identify theft and how it applies to your social-media account.

With This Many Facebook Friends, Someone is Bound to get Hurt

In the Facebook universe, being unfriended is like being slapped across the face, Victorian style, with a pair of gloves. Honestly, it might sting a bit if you’re the one being unfriended, aka slapped, but the person doing it isn’t even getting their hands dirty. They’re clicking a button on a computer. If you have 2.1 million friends on Facebook, is unfriending someone or being unfriended really the end of the world? With this many friends, someone is bound to get cyber-slapped once in a while.

Restrictions and Hiding Friends

While your Facebook sham friends are easy to erase, what about those peripheral people in your life? What do you do about your boss, who’s not really a friend, or that nice woman who cuts your hair but also wants to be BFFs?

There are a couple of options:

A.) You can friend these people, then hide their posts from your news feed.

B.) You can hide your post from these friends by putting them on a restricted list, in which they will only see your public info.

Choice B is better. These people are part of your public sector (not your private), so access to public information seems fair. Of course, there’s a third choice, and that’s to consider what you would do if you were still living in a world before social media. Chances are you’re not going to friend a boss who just denied you a raise.

Finally, if you’re feeling guilty about unfriending someone you have been close to for 20 years, just remember they stole your Kitchen-Aid and probably still have it.


Pete Phelps Pete writes about the entertainment scene on the West Coast. As an LA native, he’s equally frustrated with and thrilled by the growth he sees in LA.

Social Media: A Double-Edged Sword

Social Media Miscommunication

Are you being misunderstood on social media?

Social media can be a great way to update your circle of friends on the latest family news, accomplishments, or general goings-on in your life. It’s a great way to reach out in a mass cluster, informing those you might not otherwise pick up the phone to call about every life event.

However, as much as social media has its advantages and conveniences, it also has its downside. When you start posting your opinions and viewpoints, the anonymity of your behind-the-screen typing can cause you to be more loose-lipped than you would when talking to a friend in person. You might inadvertently wind up saying too much, saying the wrong thing, or saying something you’ll later regret.

Imagine this scenario: one morning, while sipping a latte at a local cafe, you pick up a coffee-table magazine and come across an ad with a slogan that captures your perspective on animal rights. It reads: Pet stores don’t find homes, they find customers. You aren’t a fan of pet stores that sell animals, so you post the message on Facebook, sharing with everyone on your Friends list. Naturally, you think everyone will appreciate the comment as much as you do.

Unfortunately, with a few hundred Friends on your FB list, it slips your mind that one of your good friends and supporters, who happens to own several pet stores, is among your followers. Your friend is not in the pet business to exploit animals for money. She’s an avid animal lover, and does her best to protect the welfare of pets. Your comment has insulted, offended, and hurt her in a very personal way. Even if she doesn’t “de-friend” you on Facebook, you’ve lost her support and you’ve wounded the relationship, perhaps beyond repair. And you, the poster, may not have meant any harm, but harm was certainly done.

If you’d been at the coffeehouse with several friends, including the pet-shop proprietor, you surely would have been conscientious enough not to make any remarks similar to what you posted. Although your opinion about selling animals at pet stores remained the same, you wouldn’t have disrespected your friend’s career choice.

It’s all too commonplace to over-share or under-filter your comments on social media sites like Facebook or Twitter. You often make posts on the fly or even on a whim. But don’t forget, those offhanded remarks that you may instantly forget about, are out there being read and evaluated, and could even be damaging friendships, tarnishing your reputation, or destroying your career.

When you tweet or post, be careful of every word shared, and be mindful of the message you are actually sending. Here are five things to keep in mind:

  1. Pass on the Politics Think twice before you make statements of a political nature in a social media forum. Even if you’re certain most of your followers are of a like-mind when it comes to politics, you’re almost certainly wrong. While you may consider yourself to be open-minded and lighthearted when it comes to government issues, you may have friends that are more convicted and invested in particular candidates or hot-button topics. Remember the old saying that “politics make strange bedfellows,” and reserve discussions of your political persuasions to those you can, and would, personally confide in.
  2. Comment with Caution Although it may take some of the fun out of the process of social media sharing, consider every comment you make carefully before you release it into cyberspace. Think of what you’re saying from every angle, ensuring that you’re not putting yourself in a potentially awkward situation. Think of the example where the poster offended her friend because she posted what she thought to be a cute and widely-held belief about pet stores. Sometimes, our jokes or our “harmless” posts do more harm than good.
  3. Socialize Selectively Don’t accept every friend request or invite everyone you know to be social media buddies. There’s no point in trying to rack up the number of friends or followers you have as if it’s a popularity contest of sorts. Limit your social-media circle to those you want to share with. Keep your circle selective and close. Think twice about opening that circle to recent acquaintances, potential love interests, or friends of friends that you don’t really know all that well. Do you really want someone you just started dating to have access to your private pictures, thoughts, and friendships?
  4. Don’t Mix Business with Pleasure Keep your social media worlds separate. Facebook and Twitter are great places to share with your friends, but perhaps your boss wouldn’t appreciate the pictures of you from last weekend’s party. Open a Linkedin account for business posts and career commenting. But don’t be tempted to “friend” your colleagues, even if you consider them friends in some respects. You never know how things from your personal, private life might be construed or held against you in the workplace. It’s wise to compartmentalize and separate the business and personal sides of your life. And it may just help you keep your job!
  5. Reign in Your Ego Although friends and followers sometimes comment or tweet in reference to your posts, social media is often a one-way street. You write your thoughts, ideas, and updates, hit send, and that’s that. You can, and perhaps do, say whatever you want. You’re the master of your own domain. Social media is your own personal soapbox, and you’re free to get up on it whenever you want. And you don’t even have to witness the reactions from the crowd. You’re safely tucked away behind your computer, tablet, or smart phone. But you need to realize that not everyone appreciates everything your say. You are not the end all, be all of opinions. Of course, we all like to think of ourselves as having the right and most logical perspectives. But then again, so does everyone else. Be careful not to espouse your ideals as if they apply to everyone out there.

Social media is like the proverbial double-edged sword. It can be a fun, beneficial, and convenient way to communicate with friends and family. But, you need to be careful with a sword in your hand. You need to handle it in such a way that no one gets hurt. Watch where you swing the blade of your words, and don’t point sharp comments into the face of a mixed crowd. And remember, it’s been said that the pen is mightier than the sword. Your words are powerful, poignant, and have effect on those who absorb them. When using social media, be mindful of that power, and protect yourself by respecting the meaning behind every message you relay.


Sheri Staak has served in many Vice Presidential roles at both large privately held and publicly traded global companies. She’s a corporate powerhouse and has been the recipient of numerous sales awards and recognitions. In addition to her key position in a highly aggressive, extremely competitive industry, Sheri is a regular contributor to a travel newsletter, lending her expertise by writing articles that provide tips and advice for business travelers. She also shares her wisdom and business perspectives with regular postings at her leadership-focused blog, The Staak Report.

Top 10 things America’s Next Top Model can teach us about Social Media Success!

Tyra Banks, ANTM

Top 10 things America’s Next Top Model can teach us about Social Media Success!

  1. Be Fierce! (Tyra)

    To be top you have to be confident. You have to be strong. You have to have a presence. To set yourself apart in social media you need to have a unique voice. Be yourself. Be the best. Be unique. Be Fierce!

  2. Smize- Smile with your eyes.  (Tyra)

    Did someone make you angry?  Do you have troll on your blog or in your Twitter stream?  Don’t respond with emotion because it will come off aggressive and mean. Check your emotion a the curb. Even when you are fierce you can still be friendly.

  3. Model from your head to your tippy toes! (Tyra)

    Commit! Don’t do anything half way. Don’t let the details fall away. If you are going to do it, then do it all the way! Many people wonder why their Facebook or Twitter is not pulling int he traffic or engagement they expected. More than half the time it is due to inconsistency. You have to commit to a schedule, and one that meets the needs of the platform not your needs. Twitter is a daily activity. Actually it is a multiple times a day activity. If you cannot get on and tweet with people at least once or twice a day, then don’t do it.

  4. Perfect is boring, human is beautiful. (Tyra)

    Being perfect is not interesting.  Write as yourself. Tweet as yourself.  Don’t be afraid to mess up or put your foot in your mouth. It allows people to relate to you. It makes you accessible. Mistakes will open up more conversation than perfection.

  5. Never dull your shine for someone else. (Tyra)

    Always be who you are.  If you are a shooting star then let your star shine! It is hard when you are going on your own and start to find success. You have been working hard and deserve it. But that doesn’t mean that other people will not be envious or view your success as “overnight” or undeserved. Be proud of what you have accomplished. Never let your success be dulled by someone who is not as successful. Let them find inspiration with you.

  6. You have to be strong and confident everyday, because everyday is a challenge. (Natasha Ivanova, model contestant)

    Everyday is something new.  We all have days when we feel less than 100%. I have had many days where I feel defeated or just simply uninspired. Pull yourself up by the bootstraps and approach the day with confidence.

  7. Walk like it’s for sale and the rent is due tonight. (J. Alexander)

    Every day is a sale.  Every day is an opportunity to do business. Make sure that you pursue every opportunity with vigor, like your life depends on it. That is how you find success!

  8. YOU can’t cry because WE don’t have time to fix your makeup (Jay Manuel)

    We all take hits. Business deals gone bad. Blogs poorly received. Tweets misunderstood.  Don’t wallow in your mistakes. Don’t let fear get the best of you. We all make them, but if you want to be successful you cannot waste time focusing on mistakes.  Accept them, learn from them, put your fear behind you and keep moving forward.

  9. If you feel it, you will be it! (Tyra)

    Feel like the successful person you are trying to be and you will become that person.  If you feel like a failure, you will become a failure. Make sure your energy is focused on realizing your dreams, not defeating your dreams. This will affect the way you approach your business, your clients and your whole life. Make sure you manifest the positive.

  10. I was never a courtesan in a renaissance castle! But for that day I was. (Tyra)

    Essentially fake it till you make it! Someone might ask you to be something or someone, or do something that is not you. It might not be in your normal skill sets, but that does not mean you cannot do it. Just because you are not comfortable does not mean you can’t do a good job. Often times working outside our comfort zone is the best way to grow. We learn the most and learn about what we can do. It is scary at first, but it will build confidence in your abilities to take on new challenges. Commit to the role you are filling, even if it is outside your comfort zone.

    ….and one to grow on:

  11. Do you want to be on top?

    Do you have the drive? the commitment? the perseverance? Do you have what it takes to make it to the top? I bet you do!

Kim Kardashian Crowdsurfs Twitter as a Business Strategy

Kim Kardashian in a big feathery dressLast week I was drinking my morning coffee when I saw a brief interview on the Today Show with Kim Kardashian.  Matt Lauer was talking to her about her personal brand-based empire. Though they did not focus on it, Kim shared that she often crowdsurfed Twitter to make both personal and business decisions.

In case you are not sure who Kim Kardashian is, she is the star of the reality TV show “Keeping up with the Kardashians”.  If that didn’t answer your question (I know it didn’t for me), she is the daughter of Kris and Robert Kardashian. Her father, Robert, is a prominent defense attorney.  Her parents divorced and later her mom married Olympic Gold Medalist Bruce Jenner.  She has 9 siblings; 3 from her mom, 4 from Bruce and 2 from Bruce and her mom.  Her family dynamic contributed to getting the reality show. But Kim is a PR maven. Like Paris Hilton, she is another person who has managed to become famous just for being famous.

Though Kim did not rely on her fame as a basis of success, she has created a very successful business. Starting off as a fashion stylist, she and her sister opened up a clothing store called DAS. She has also launched that into a high end fashion line in conjunction with fashion house Bebe; an Armenian-inspired jewelry line;  a shoe company (shoedazzle.com); a fitness DVD, and most recently her own brand of perfume.

In the interview, Kim mentioned that she is often indecisive and will ask her Twitter followers for their opinion, whether it be about what color nail polish she should use or design concepts for the bottle for her new perfume.  She said that involving her followers made her more accessible. It allows them to relate to her more easily and feel like they are a part of what she is doing.

This is the key. Crowdsurfing is great for gathering opinions and thoughts, but it is also an excellent way to allow people to feel that they are playing a role in your decisions.  It keeps your audience involved and turns them into active participants. However, if you ask your followers for their thoughts and opinions and then completely ignore them, you will have accomplished the opposite of what you set out to do. If you are not actually interested in people’s opinions, then don’t ask.

Below is the short video interview from the Today Show – enjoy.

Visit msnbc.com for breaking news, world news, and news about the economy

Shop till you Tweet!…Black Friday on social media

Twitter bird tweeting the dollar sign

Black Friday is notoriously the biggest shopping day of the year and social media will not be excluded as a participant. But how is social media promoting it? Black Friday ads, Black Friday sales, Black Friday shopping! Are you shopping your tweets? Tweeting your shopping?

All you have to do is search “Black Friday” and you will see all the websites that are collecting sales information to become your personal Black Friday clearing house.  However, websites are not the only way you can learn about the special deals.  In fact, they might not even be the best way.

The best way to find some of the Black Friday deals might just be through Facebook and Twitter.

Many storeslike Staples and Walmart have been leaking their Black Friday deals over Twitter and Facebook for days, getting their friends and followers primed for shopping deal bonanzas.

If you search #blackfriday you will find an unending stream of tweets about deals and savings you can find online and in stores.  There is even a twitter account that is streaming Black Friday deals from all over the web and the twitterverse, @blackfriday.

If you do a search on Facebook for Black Friday you will not only find some pages that are listing sales but you will see what  Black Friday posts your friends are making.  This is actually a great way to see what deals your friends are sharing and what deals the pages you like are offering,

Many pages have been posting Black Friday deals, but because of the newsfeed optimization, or the time you get on your facebook, there are posts you might be missing.  Do a search for Black Friday and see what your friends and the pages you like have been offering.

If you are up for a shopping excursion, this may be the best way to find the best deals that are actually relevant to you.

Of course, outside of access to really cool deals, this is a great opportunity as a business to expand your reach and test your marketing.  Offering deals to twitter and Facebook fans is a great way to grow your network and test the efficacy of your reach.

…and if you didn’t do it for Black Friday you still have time for Cyber Monday!

Personal Branding: Value of a Curmudgeon

A curmudgeon is someone who is bad-tempered and difficult to deal with.  Though someone who is a curmudgeon in real life might be a pain in the tuchus, that same person might have an edge online.  What it comes down to is: if you are branding yourself, you need to consciously choose and develop your personality.

When you start a business or career path that is centered around your skills, you need to decide whether you are going to brand the business or brand yourself. Branding yourself is about creating an image and a voice.  The voice of a business, even if it is playful and snarky, will still need to sound professional.  Establishing good client relations, a strong reputation and an air of expertise are foremost.

If it is you that you are branding, then establishing a personality becomes foremost.  Many people will establish their persona before they establish their expertise.  Your personality becomes your bait for luring people to you, whether they be clients or fans.

So you must be clear about the personality you want to create.  Who do you want to be? Because once you brand your personality, for the most part you are stuck with it…good or bad.  It becomes the role you play.

If you are branding yourself , give serious consideration to who is the you that you are branding.  Establish that and make it a cornerstone of your marketing and PR efforts.

Examples of branded personalities:

  • Rachel Ray – peppy to the point of obnoxious
  • Chris Brogan -The king of social media,  simultaneously laid back and motivated, constant source of information
  • Mari Smith – The queen of personal branding, she is energetic, excited, happy and motivated!
  • Carrot Top – obnoxious, in your face, self deprecating comedian.

10 Reasons you might want to change the name of your Facebook Page

Girl fromt the 1950's typing on a typewriter and the paper says Facebook

One of the biggest frustrations that people have with Facebook Pages is that Facebook has the name of your page set in stone. When you are creating a new page it will tell you to be careful with your name choice, because once it is set you cannot change it.

Most of us think this is fine at the time. But many people experience frustration down the road, when they realize they might wish to or need to change the name.

Here are 10 reasons why you might want to change the name of your Facebook Page.

  1. You notice a grammatical error
  2. You thought you were being clever and realize later that you weren’t
  3. Your company changed its name
  4. You named your page after your motto and you changed your motto
  5. Your name is location based and you move
  6. You think that you have to have a location in your name, and then figure out that you don’t
  7. You have a date in the name and it expired, but your page didn’t
  8. You realized that you used a foreign swear word
  9. You realize that having F*$% in the title of your page is not the best idea ever
  10. The name of your page is a paragraph long

If you recognize something on this list, or have some other reason, you may be able to breathe easier. Facebook is testing a new interface for admins of pages that will allow you to change the name of your page.  Right now it is in beta mode and has not been released to all users.  The catch is that you can only change if you are a relatively new page. So if you have thousands of likes, then you are still out of luck for now.  But if you were really excited to get your page up and then realized that your name is not exactly how you want it to be, you’ll be able to fix it.

What isn’t clear yet is what will be the “cut-off” before you are not allowed to edit your name.

Am I living in the status quo?

hand holding a sign that says "I am living in the status quo"

I was talking to a friend of mine recently who is very smart and very talented.  She is getting ready to ramp up her business, and therefore her marketing strategy.  She said her biggest block to taking the next step forward was fear. Fear was filling her with self doubt – making her question herself, her skills and her professional status.

  • Am I good enough?
  • What makes me qualified?
  • Do I really know better than anyone else?
  • What makes me an expert?

These are question we often ask ourselves, especially when we are breaking out of our comfort zone. Are you are taking on a new project? Maybe a new client with a new challenge?  Expanding your business? Putting yourself out there? It boils down to breaking out of your comfort zone.

Living in the Status Quo

This is what we worked for, right? Being in a spot that’s comfortable, where we know what to expect.  The place where everyone knows our name and our routine works for us.  So how did we end up at Cheers?  CRAP! I am living in the status quo!

Living in the status quo is easy, but have you asked yourself if this is where you truly want to be?  Are you really happy? Really satisfied?  Should you, could you do more? Do better?  Never be afraid to question. It is when we question ourselves that we find our growth.

Status quo might be nice for a while, a respite after a period of growth, but probably not the place you want to settle into. Most of us still want to grow our businesses. We want more, bigger, different.   If more is on your horizon then what is stopping you and your inner entrepreneur?

Fear, most likely. Are you ready to face your fear of change? Are you afraid to move forward? What do you think you want? What do you really want?

Tomorrow’s post talks about challenging your fear!

#unfollowme – Relationship Value on Twitter

The current keyword trending on Twitter is #unfollowme where people are discussing the reasons why you should unfollow them.  At first when I saw this topic I just chuckled, but then I started thinking about it and got curious what was being said.

Twitter updates from the #unfollow me hashtag trend

In certain ways this is the layman’s discussion about a common topic in social media. The value of Twitter relationships and how people use it for meaningful engagement.

The above image is just a sampling of the tweets, but they cover some of the wider spread issues.

  1. You are only interested in getting followers and not in engaging with your followers
  2. You think that a follow means a relationship- like any relationship, it takes work
  3. You think everything is about you, whether it is you tweeting or someone else
  4. You are scattered and have no POV
  5. You are not actually interested, or like, the person you are following

Ultimately the common thread for these tweets is that if you want to have real relationships on twitter, it takes real engagement and genuine interest. It is about the conversation which means talking to someone else. Retweeting their tweets. Responding to their posts. Writing back.  Knowing and being interested in who they are.

You could imagine that many of the tweets for #unfollow me would be much the same as #followme.

  1. #followme if you like having conversations
  2. #followme if you want to have a twitter relationship
  3. #followme if you share information
  4. #followme if you have a distinct point of view
  5. #followme if you are actually interested in me

So what is your #follow me tweet?