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A Guide for Facebook Etiquette: The Awkward Unfriending

Do you remember the good old days? Do you remember the friendships you had before the juggernaut of social media? Come on, it wasn’t that long go, a different decade, sure, but the same millennium. Facebook only launched in February, 2004. Pre-Facebook, if a friend annoyed you with their endless chatter, gossip and updates (Oh my… God, can you believe Jane and Tom are dating?) you simply didn’t pick up the phone when they called.

No biggie, right? However, if so-and-so stole your teal with chrome custom Kitchen-Aid, that was something else; if you found out they stole your super-secret lemon-bar recipe and shared it with everyone on Saturday night when you weren’t there, well, you unfriended them for life. Dignity, grace and etiquette were out the window. You ignored them, talked trash about them and banished them from your circle of friends.

Things are different now.

Champagne to All My Real Friends, Real Pain to all My Sham Friends

With so much friending, liking and posting, chances are your Facebook portfolio has swollen to epic proportions. The friends are not really friends, but more like self-perpetuating weeds; Eventually, you’ll need to do some gardening. In the end, you never know who is going to turn out to be a hacker. While Facebook has privacy guidelines and safeguards, a lot of your personal information is still accessible. When you visit Lifelock on Facebook, you can learn more about identify theft and how it applies to your social-media account.

With This Many Facebook Friends, Someone is Bound to get Hurt

In the Facebook universe, being unfriended is like being slapped across the face, Victorian style, with a pair of gloves. Honestly, it might sting a bit if you’re the one being unfriended, aka slapped, but the person doing it isn’t even getting their hands dirty. They’re clicking a button on a computer. If you have 2.1 million friends on Facebook, is unfriending someone or being unfriended really the end of the world? With this many friends, someone is bound to get cyber-slapped once in a while.

Restrictions and Hiding Friends

While your Facebook sham friends are easy to erase, what about those peripheral people in your life? What do you do about your boss, who’s not really a friend, or that nice woman who cuts your hair but also wants to be BFFs?

There are a couple of options:

A.) You can friend these people, then hide their posts from your news feed.

B.) You can hide your post from these friends by putting them on a restricted list, in which they will only see your public info.

Choice B is better. These people are part of your public sector (not your private), so access to public information seems fair. Of course, there’s a third choice, and that’s to consider what you would do if you were still living in a world before social media. Chances are you’re not going to friend a boss who just denied you a raise.

Finally, if you’re feeling guilty about unfriending someone you have been close to for 20 years, just remember they stole your Kitchen-Aid and probably still have it.


Pete Phelps Pete writes about the entertainment scene on the West Coast. As an LA native, he’s equally frustrated with and thrilled by the growth he sees in LA.

Social Media: A Double-Edged Sword

Social Media Miscommunication

Are you being misunderstood on social media?

Social media can be a great way to update your circle of friends on the latest family news, accomplishments, or general goings-on in your life. It’s a great way to reach out in a mass cluster, informing those you might not otherwise pick up the phone to call about every life event.

However, as much as social media has its advantages and conveniences, it also has its downside. When you start posting your opinions and viewpoints, the anonymity of your behind-the-screen typing can cause you to be more loose-lipped than you would when talking to a friend in person. You might inadvertently wind up saying too much, saying the wrong thing, or saying something you’ll later regret.

Imagine this scenario: one morning, while sipping a latte at a local cafe, you pick up a coffee-table magazine and come across an ad with a slogan that captures your perspective on animal rights. It reads: Pet stores don’t find homes, they find customers. You aren’t a fan of pet stores that sell animals, so you post the message on Facebook, sharing with everyone on your Friends list. Naturally, you think everyone will appreciate the comment as much as you do.

Unfortunately, with a few hundred Friends on your FB list, it slips your mind that one of your good friends and supporters, who happens to own several pet stores, is among your followers. Your friend is not in the pet business to exploit animals for money. She’s an avid animal lover, and does her best to protect the welfare of pets. Your comment has insulted, offended, and hurt her in a very personal way. Even if she doesn’t “de-friend” you on Facebook, you’ve lost her support and you’ve wounded the relationship, perhaps beyond repair. And you, the poster, may not have meant any harm, but harm was certainly done.

If you’d been at the coffeehouse with several friends, including the pet-shop proprietor, you surely would have been conscientious enough not to make any remarks similar to what you posted. Although your opinion about selling animals at pet stores remained the same, you wouldn’t have disrespected your friend’s career choice.

It’s all too commonplace to over-share or under-filter your comments on social media sites like Facebook or Twitter. You often make posts on the fly or even on a whim. But don’t forget, those offhanded remarks that you may instantly forget about, are out there being read and evaluated, and could even be damaging friendships, tarnishing your reputation, or destroying your career.

When you tweet or post, be careful of every word shared, and be mindful of the message you are actually sending. Here are five things to keep in mind:

  1. Pass on the Politics Think twice before you make statements of a political nature in a social media forum. Even if you’re certain most of your followers are of a like-mind when it comes to politics, you’re almost certainly wrong. While you may consider yourself to be open-minded and lighthearted when it comes to government issues, you may have friends that are more convicted and invested in particular candidates or hot-button topics. Remember the old saying that “politics make strange bedfellows,” and reserve discussions of your political persuasions to those you can, and would, personally confide in.
  2. Comment with Caution Although it may take some of the fun out of the process of social media sharing, consider every comment you make carefully before you release it into cyberspace. Think of what you’re saying from every angle, ensuring that you’re not putting yourself in a potentially awkward situation. Think of the example where the poster offended her friend because she posted what she thought to be a cute and widely-held belief about pet stores. Sometimes, our jokes or our “harmless” posts do more harm than good.
  3. Socialize Selectively Don’t accept every friend request or invite everyone you know to be social media buddies. There’s no point in trying to rack up the number of friends or followers you have as if it’s a popularity contest of sorts. Limit your social-media circle to those you want to share with. Keep your circle selective and close. Think twice about opening that circle to recent acquaintances, potential love interests, or friends of friends that you don’t really know all that well. Do you really want someone you just started dating to have access to your private pictures, thoughts, and friendships?
  4. Don’t Mix Business with Pleasure Keep your social media worlds separate. Facebook and Twitter are great places to share with your friends, but perhaps your boss wouldn’t appreciate the pictures of you from last weekend’s party. Open a Linkedin account for business posts and career commenting. But don’t be tempted to “friend” your colleagues, even if you consider them friends in some respects. You never know how things from your personal, private life might be construed or held against you in the workplace. It’s wise to compartmentalize and separate the business and personal sides of your life. And it may just help you keep your job!
  5. Reign in Your Ego Although friends and followers sometimes comment or tweet in reference to your posts, social media is often a one-way street. You write your thoughts, ideas, and updates, hit send, and that’s that. You can, and perhaps do, say whatever you want. You’re the master of your own domain. Social media is your own personal soapbox, and you’re free to get up on it whenever you want. And you don’t even have to witness the reactions from the crowd. You’re safely tucked away behind your computer, tablet, or smart phone. But you need to realize that not everyone appreciates everything your say. You are not the end all, be all of opinions. Of course, we all like to think of ourselves as having the right and most logical perspectives. But then again, so does everyone else. Be careful not to espouse your ideals as if they apply to everyone out there.

Social media is like the proverbial double-edged sword. It can be a fun, beneficial, and convenient way to communicate with friends and family. But, you need to be careful with a sword in your hand. You need to handle it in such a way that no one gets hurt. Watch where you swing the blade of your words, and don’t point sharp comments into the face of a mixed crowd. And remember, it’s been said that the pen is mightier than the sword. Your words are powerful, poignant, and have effect on those who absorb them. When using social media, be mindful of that power, and protect yourself by respecting the meaning behind every message you relay.


Sheri Staak has served in many Vice Presidential roles at both large privately held and publicly traded global companies. She’s a corporate powerhouse and has been the recipient of numerous sales awards and recognitions. In addition to her key position in a highly aggressive, extremely competitive industry, Sheri is a regular contributor to a travel newsletter, lending her expertise by writing articles that provide tips and advice for business travelers. She also shares her wisdom and business perspectives with regular postings at her leadership-focused blog, The Staak Report.

The Technology Money Drain

Is your money going down the drain? If you are a small business, especially if you are a start-up small business, your cash flow can make or break your success. The problem is where do you spend your cash?  With a finite amount of money available, this becomes a big decision and one that most small businesses struggle with. The question is, where is your money drain? and where should you be putting your money?

Technology is one of the easiest money drains and my personal favorite. I have to keep myself on a short leash when it comes to technology. No surprise I am a tech junkie. But I am sure many of you are as well. When we are getting started it is easy to say I need the following 10 pieces of equipment to get my business going. I need 2 computers, an iPad, a printer, a fax machine, a smart phone, etc. We have a picture in our mind of what operating our business looks like and it is easy to get into the trap of “I can’t operate without…” But the reality is we tend to shoot big instead of looking at what can your business operate on NOW vs. what will your business operate on in the future.

You don’t need 2 computers and and iPad and a fax machine and a printer and and and. Boil it down the the very basics. Find alternate solutions to your tech/equipment needs.

Alternate (online) solutions:

  • efax.com: allows you to fax (send and receive) online. You even get your own fax number.
  • Skype: With skype you can make phone calls on your computer. This is a great replacement to a office phone. Save yourself the cost of a monthly phone line and just get a skype number. People can call you, leave messages, and you can even use it on your smart phone.
  • Dropbox or Soonr: Don’t go out and buy a big fancy external hard drive. If you use a service like Dropbox or Soonr you can not only back up your important files, but you can access them from any computer with internet access or even your smart phone.
  • Logmein.com: Need something from your computer? Logmein is one of many services that will let you remote access your computer. This means you can go to any computer, log in, and use your home/office computer remotely to do anything from run software to download files.

Alternate (offline) solutions:

  • Personal Computer: Use your personal computer until you can afford to buy a new computer just for your business.
  • Mobile phone as your office phone. You don’t really need multiple phone numbers. Use 1 phone for all your needs and cut down on your operational overhead. If you really need a fax and office number, use a service like Efax and Skype.
  • iPad vs. Notepad: By notepad, I don’t mean a notebook computer or an iPad alternative. I mean a pad of paper.  Of course a pad of paper does not meet all of our iPad needs, but if you are using it to take notes, write blogs, jot down business ideas or write your to-do lists then a pad of paper will suffice. Once your cash flow improves, you can buy the fancy tablet and play angry birds while you take notes and do quick photo editing for your next blog post.
  • Save as PDF: Ask yourself, do you really need a print out of that receipt or do you just need a record? I have found that saving a website, receipt or document as a pdf to keep for your records is just as good (if not better) than having a print out. For one, you are more green by printing less and two, if you only need a record then why not keep that record on your computer rather than in a filing cabinet.
  • Filing cabinet vs. digital records: I personally hate filing cabinets. I also hate filing. That being said, we still need to keep records and therefore need files.  Instead of buying lots of expensive filing cabinets that take up valuable space, get as much as you can via digital records like online statements.  If you have receipts, you can scan them and create digital files (one small scanner can be as cheap as one filing cabinet). By keeping your files digital, you not only save space and tree’s but you also have a safer filing system because it is backed up digitally and safe from accidents that can befall paper (ie. fire, flood, shredders).
  • Home Office: A lot of people like to get an office so they can present themselves as professional. Ask yourself if you really need an office or just an office space.  If you meet with customers, consider going to them instead of asking them to come to you. You can save a lot of money every month by setting up a home office instead of renting office space. Plus, it is really nice to work from home instead of doing the morning commute (well, it is my preference).
  • Business Apparel: Looking the part is important, however it is easy to go over board. Lets face it, we all like to go shopping for great clothes and the corresponding accoutrements (ok, most of us). Realistically we don’t need much to look the part. You don’t need 5 power suites and a fancy leather briefcase and an expensive watch and a classic pearl necklace or cufflinks. To start, instead of buying a lot of different outfits, buy one but make it versatile. So get one pair of slacks and a few shirts. Get a couple different pieces of jewelry or ties, so that way you can change up the look. But instead of spending thousands on multiple outfits. Take one outfit and turn it into 5.

So let’s look at the numbers. How much money are you actually saving in the first year?

efax: $14.13/mo (169.56/yr)

fax machine: ($50)

Phone line: $35/mo. ($420/yr)

Skype 4.99/mo (59.88)

Phone line: $35/mo. ($420/yr)

Dropbox: free

External Hardrive: $100

Personal Computer (already have)

New Computer $1000

Notepad $1    iPad: $500

PDF: free    Printer $35

Digital File: free

Filing Cabinet $40

Home Office: free

Rent an Office $500/mo ($6000/yr)

Business Clothes: Pants: $150; 5 Shirts $200;  Jacket $200;  Business Clothes: 5 suites; $1250 (5@ $250)

Total Alternate Solutions: $780

Total Expensive Solutions: $9765

Total Savings: $8985

Not everyone will need all of the things listed above, however this gives you an idea of what you can save with just a little create problem solving.  When you are getting started it is important to save your pennies so you can invest them in things like marketing and business development.

Don’t your business expenses be a hole in your financial bucket.

Lauren MacEwen Business to Consumer Logo

  Read original post at Business 2 Community

Facebook gets in bed with Microsoft

Mircrosoft logo shaped like lips sip off a cup branded by FacebookThe new Facebook email shot out of the gates on Monday as the announcement went live.  I have written extensively about the features and functionality of the new Facebook “Not-Mail” messaging system.

Since the news broke, people immediately started asking if the new Facebook mail is going to replace traditional email.  Although Zuckerberg is claiming that this is not Facebook’s goal, the recent struggles between Facebook and Google may indicate that it is indded what they are trying to do.

Regardless, the first big issue that Facebook mail is going to face is Spam. The second issue is turning their back on Adobe…and, well, everyone not Microsoft.

What do I mean by this?

One of the basic functions of an email, beyond communicating, is sending attachments.  We send documents, powerpoints, pdf’s, photos and other various and sundry items to each other via email.  If you are in business, being able to send attachments is an extremely important part of your communications.

Facebook is allowing attachments, however they are only allowing attachments from Microsoft.  So if you are sending a .doc, .ppt or .xls then you should be fine.  However, if you want to send a .pdf you are out of luck.  You heard me right, you cannot send a pdf via Facebook mail.

The reason Facebook is excluding everything other than Microsoft is because they are getting a benefit that other email programs, like gmail, are not.  You can view your attachments, in completion, online and without downloading them. This is a special privilege that Microsoft is giving Facebook for attachment exclusivity.

So the question is: does the benefit of viewing your documents without downloading outweigh the pitfalls or inconvenience of not being able to attach anything other than Microsoft?

Facebook Not-Mail: Part 5 The opposite of preferred is Spam?

Cartoon with a man saying "You should check your email more often, I fired you three weeks ago."

There is one glaring issue with the new Facebook email – spam.  There is no spam folder, only an “other” folder. Though we might tend to think this is the same thing, it isn’t. The “other” folder is really meant to filter emails that do not belong in your preferred email box, like bills, newsletters, and annoying friends who only send you forwards with inspirational quotes, etc.  The preferred box is supposed to be for people you really want to hear from. However the opposite of preferred is not spam.

The first part of your email address is your vanity URL.  So if you are www.facebook.com/lauren.macewen  then lauren.macewen@facebook.com will be your email address. These URL’s are crawlable by spam bots which means that any spam bot will easily be able to figure out your email address.

Any spam emails will automatically be put into the “other” box. So, now are you at risk of missing those emails that aren’t spam but aren’t preferred?

Facebook Not-Mail: Part 2 How the email works

stick person shooting an email with a slingshotOne of the biggest reasons Facebook decided to launch an email system (aka Not-Mail) is that more than 4 billion emails are sent through Facebook every day. Mark Zuckerberg feels that they traditional system of email is anachronistic. On this issue he might be right.  People are increasingly use mail rooted in their social network, ie. Facebook Messages, Twitter DM, Linkedin In Mail, text messages, mentions, wall postings are increasingly becoming primary sources for communication. Traditional email is becoming the way of the past. People are wanting their communications to be linked to one another and with higher functionality than type, send and read.  People are moving towards a complete integration of their communication technology.  This is why my calendar is linked to my other calendar which is linked to my Tungle.me which sends me emails that I get on both my computers and my phone. Though this seems complicated, when one is updated it is all updated. Ultimately this makes things easier because everything is interconnected and it doesn’t matter where or how I access it. Facebook is trying to do this without having 10 different applications and sites necessary to accomplish a high level of inter-connectivity.

There are a lot of questions about how the basic email function is going to work. Basically the essentials will be just like email. I type in your contact info, my subject and body and then send.  You receive and respond back.  This will not be that different.

The best change that will make conversation tracking much easier is that all your conversations with a person will be kept in a singular history.  Currently the messages in Facebook do this for a singular conversation but does not for all communications between two people.  The change will keep all conversations with one person in a singular history, and will do this for everyone in your contact list. This includes friends not on Facebook.

As Bos, the senior engineer at Facebook, said at the live announcement, he could track his entire relationship with his girlfriend through the email history.

What makes this so different from the standard Facebook messaging, outside of being able to email people who are not on Facebook, is that people can send you an email to an address and have it go to your Facebook message center.  All users will be able to get an username@facebook.com email address. So whatever your name is on Facebook will be your email address, for instance mine would be LaurenMacEwen@facebook.com. This means that people can send you emails to your facebook email from any email client, and you can email them back.

Soon IMAP will also be supported, meaning you will be able to use your new @facebook.com email address on your mail client, taking Facebook mail completely off Facebook.

Read the overview of Facebooks “Not-Mail” messaging system here

Tomorrow I will talk about the cross-platform integration of Facebook messages, SMS, IM, and Facebook Chat.

Facebook Not-Mail: Part 1 the complete overhaul!

letter that has the Facebook logo and "To the world" written on the front

On Monday Facebook announced their new email solution, also being called “Not-Mail”. This is not a traditional email where write an email and send it, with some spam filtering and maybe some folders for organizing.  As Mark Zuckerberg has said, “this is not email.”  The modern messaging concept is going to involve multiple platform integration, complete conversation history and the incorporation of social mapping for email sorting.

Still wondering what this means.  Here is the break down:

  • When you receive an email, it will pop up in a message through Facebook messaging. It will also be in your email box. If you have and iPhone you will get a push notification. If you don’t have an iPhone you will get a text message.Essentially you will be connected as your emails happen. Don’t worry you can control the types of notifications you receive so you don’t feel like your technology just exploded.
  • The email will keep all of your communications with a singular user in one stream.  This way you can easily see every email between you and that person since the dawn of time…well, at least since the dawn of Not-Mail.
  • Social mapping is something that Facebook already does with the newsfeed.  The social map determines who you interact with the most and who it thinks are the people you are most interested in and then posts their updates on the wall. A social mail box will be the same.  Facebook will use the mapping algorithm to select who it thinks you want to receive email from.  The people not selected by the algorithm will be put in an “other” folder. You can assist the algorithm by adding people to your your “favorites” mail box, or by moving people into the “other” mail box.  The idea is that your friends and family will get priority via the social mapping and your bills will get put into the “other” box for you to look at later.

Over the next few days I will go into more detail about these features.

Facebook is positioning itself to become the center of your online social experience and focusing communication through the site will help accomplish this.

Will you use Not-Mail?

5 Sources of Inspiration for Bloggers

Comic image of two people talking about finding things to write about

Blogs can be a source for – or a source of – inspiration. Blog writing is something we come to in many different ways. Some people write out of a deep interest in a topic; they have a passion about a subject that they want to share with others.  Others have expertise they want to pass on.  Some people do it out of professional intrigue or professional necessity.  The reasons for blog writing can be as varied the topics covered.

Regardless of the reason for writing, sharing is one of the key elements that unites bloggers. One of the things they most want is for others to read it.  We all want to acquire an audience.

There are various ways to promote our blogs, drive traffic, and build revenue and subscribers.  But before you can focus on these things you have to face some primary technical questions – like how often are you going to post?

How often can you write on your topic?  How frequently can you find sufficient inspiration?

Is once a week enough?  Twice? Three times?  What about daily? Oh my god, daily! Yowza. Let’s not even talk about the nuts who post twice daily (ahem…Chris Brogan)

If your goal is to drive traffic to your site, then Brogan summed it up nicely when he said, “the more you post, the more traffic you get.”

So now you are blogging three times a week, or maybe you have even gone hell bent for leather and are blogging daily. So how do you do it?  How do you find motivation?  How do you find your topics?

  1. Read other people’s blogs!
    This is one of the best ways to find inspiration. See what other people are writing about; perhaps respond to what they have written.
  2. Read the news
    Many of us don’t actually blog about mainstream news, so what is the news in your industry?  You probably have thoughts and opinions on trending topics.  Share your opinion. Stop worrying if people agree with you, or if you are right or wrong.  Put your thoughts out there, and then if the response you get changes your point of view, well then you have another post topic!
  3. Follow Twitter
    Twitter is a beacon of discussion.  What are people talking about?  How are people interacting? Twitter is ripe with inspiration seeded in the conversations.  If you pay attention to what people are talking about you will see what people are interested in…write about that!
  4. Watch a movie
    Sure, it is a great form of procrastination, but if you are feeling stagnated then challenge yourself with a movie.  Watch a great and notable title and see how you can apply your writing to that movie.  Integrate buzz words from your industry into movie liners.  Have fun with it!
  5. Just start writing
    Occasionally we are just blocked. Blocked for words, topics, creativity. Sometimes sitting down and just typing whatever comes to your mind will lead you into something.  Think of it as an active meditation.  Just write what comes, no matter how goofy or nonsensical.  Many times finding inspiration is a matter of discipline, which may means committing to writing even when you can’t think of anything to write.

The more you write the easier it will become. When you first ramp up your frequency it can seem really daunting.  But the old adage is true; the more you write the more you will be able to write.  If you focus, the inspiration will come!

What inspires you? Tell me about it!