web analytics

Facebook Insights #FAIL

Facebook Insights Dilbert Cartoon

If you are like me you tend to spend a fair amount of time delving through analytics. Ok, so I don’t actually expect you to share my love of analytics. But a good habit for Facebook page owners to get into is to look at their Insights. Facebook Insights is the reporting system for all you Facebook data. It tells you how many page views you had, who is clicking, liking, sharing. You can get age and gender demographics. How many times your story appeared in the newsfeed. How viral your content is. And a lot more. There is so much information in the downloaded excel spreadsheet that you go well into the double alphabet column. You can also view a synopsis of your Insights right on Facebook from you page. The link is on the left side menu, under your profile pic.

Normally insights is behind real time by 2 days. This is not a big deal. 2 days still gives you an accurate picture of what is happening with your page. However, for the past 2 weeks insights has pretty much been down. It has provided some spotty information, but for the most part it is not actually reporting anything useful. For a data geek like me, this has been enormously frustrating.

Thankfully, despite being quiet about it for the past few weeks, Facebook has finally admitted that they are aware of the problem and are considering it high priority.

Out of this frustrating debacle has launched a website that is hard not to love: whyisfacebookinsightsnotworking.com …and they give you an option to share how far behind in data reporting they are with your Twitter followers! I love it!

Now, usually when their is a big FAIL on Facebook it is because they are making some changes to the site. Of course, they don’t let anyone know of any potential changes so when they drop and then the site is working again, we all get to have an “A-Ha” moment.

There is a marketing conference at the end of the month, so maybe they will be announcing some big new changes coming to the site.